Professional Profile
Results-driven operations leader with 10+ years of experience directing multi-country teams, improving efficiency and delivering growth for regional and international organisations.
Professional Experience
Senior Operations Manager2019 – Present
Copperbelt Logistics Ltd · Lusaka
- Led 120-person operations team across 4 countries.
- Cut delivery costs by 18% through route optimisation.
- Introduced KPI dashboards adopted company-wide.
Operations Supervisor2014 – 2019
Southern Trade Group · Johannesburg
- Managed warehouse operations and supplier relationships.
- Improved stock accuracy to 99.2%.
Education
MBA, Strategic Management2016 – 2018
University of Zambia
BSc Business Administration2009 – 2013
Copperbelt University
Core Skills
Strategic planningTeam leadershipSupply chainBudgetingStakeholder managementProcess improvement
Languages
EnglishC2 – Proficient
BembaNative
FrenchB1 – Intermediate
Certifications
- PMP – Project Management Professional (2020)
- Lean Six Sigma Green Belt (2018)